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| 0_00 Readers Manual.pdf |
5.52Мб |
| 1_01 Architecture management.pdf |
649.19Кб |
| 1_02 Continual improvement.pdf |
578.31Кб |
| 1_03 Information security management.pdf |
465.36Кб |
| 1_04 Knowledge management.pdf |
668.90Кб |
| 1_05 Measurement and reporting.pdf |
530.17Кб |
| 1_06 Organizational change management.pdf |
750.74Кб |
| 1_07 Portfolio management.pdf |
542.25Кб |
| 1_08 Project management.pdf |
1.19Мб |
| 1_09 Relationship management.pdf |
618.48Кб |
| 1_10 Risk management.pdf |
587.63Кб |
| 1_11 Service financial management.pdf |
738.42Кб |
| 1_12 Strategy management.pdf |
705.43Кб |
| 1_13 Supplier management.pdf |
642.53Кб |
| 1_14 Workforce and talent management.pdf |
1.18Мб |
| 2_01 Availability management.pdf |
461.26Кб |
| 2_02 Business analysis.pdf |
564.53Кб |
| 2_03 Capacity and performance management.pdf |
415.80Кб |
| 2_04 Change enablement.pdf |
693.96Кб |
| 2_05 Incident management.pdf |
674.13Кб |
| 2_06 IT asset management.pdf |
764.31Кб |
| 2_07 Monitoring and event management.pdf |
580.23Кб |
| 2_08 Problem management.pdf |
415.69Кб |
| 2_09 Release management.pdf |
416.68Кб |
| 2_10 Service catalogue management.pdf |
462.00Кб |
| 2_11 Service configuration management.pdf |
807.25Кб |
| 2_12 Service continuity management.pdf |
659.16Кб |
| 2_13 Service design.pdf |
877.78Кб |
| 2_14 Service desk.pdf |
751.69Кб |
| 2_15 Service level management.pdf |
11.86Мб |
| 2_16 Service request management.pdf |
389.83Кб |
| 2_17 Service validation and testing.pdf |
523.92Кб |
| 3_01 Deployment management.pdf |
541.82Кб |
| 3_02 Infrastructure and platform management.pdf |
468.69Кб |
| 3_03 Software development and management.pdf |
414.26Кб |